Privacy Policy
PRIVACY POLICY
Pendulum College Australia Pty Ltd (ABN 86 656 196 628)
- WHO WE ARE
Pendulum College Australia Pty Ltd (“PCA”, “we”, “us”, “our”) is an Australian education consultancy and referral agency facilitating applications to Registered Training Organisations (RTOs).
Website: http://www.pendulumcollege.au
Email: director@pendulumcollege.au
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of Personal Information:
2.1 Identity Information
- Full name
- Date of birth
- Residential address
- Passport or identification details
2.2 Contact Information
- Email address
- Phone number
- Mailing address
2.3 Education and Employment Information
- Work history
- Qualifications
- Evidence for Recognition of Prior Learning (RPL)
- Licencing or certification documents
2.4 Website Interaction Data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
2.5 Comments and User Submissions
When visitors leave comments on the website, we collect:
- Data shown in the comment form
- Visitor IP address
- Browser user agent string (for spam detection)
An anonymised hash of your email address may be provided to the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy/
- HOW WE COLLECT PERSONAL INFORMATION
We collect information:
- Directly from you via forms, email, phone or website submissions
- Through our website cookies and analytics
- From third-party service providers where authorised
- From RTOs where relevant to your application
We only collect information that is reasonably necessary for our business functions.
- PURPOSE OF COLLECTION
We collect and use your Personal Information to:
- Provide consultancy and referral services
- Prepare and submit applications to RTOs
- Verify identity and eligibility
- Communicate with you regarding services
- Improve website functionality
- Meet legal and regulatory obligations
We do not sell Personal Information.
- COOKIES POLICY
5.1 Comment Cookies
If you leave a comment, you may opt-in to saving your name, email and website in cookies for convenience. These cookies last for one (1) year.
5.2 Login Cookies
When you visit our login page:
- A temporary cookie is set to check browser compatibility.
- Login cookies last two (2) days.
- “Remember Me” login persists for two (2) weeks.
- Screen display cookies last one (1) year.
If you log out, login cookies are removed.
5.3 Article Editing Cookies
If you edit or publish content, a cookie indicating the post ID will be stored. This expires after one (1) day.
You may disable cookies via your browser settings, though this may affect site functionality.
- MEDIA UPLOADS
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors may extract location data from publicly accessible images.
- EMBEDDED CONTENT
Our website may include embedded content (e.g., videos, articles, images) from third-party websites.
Embedded content behaves as if you have visited the external website directly. Those websites may:
- Collect data about you
- Use cookies
- Implement third-party tracking
- Monitor interactions
We are not responsible for third-party privacy practices.
- DISCLOSURE OF PERSONAL INFORMATION
We may disclose Personal Information to:
- Registered Training Organisations (RTOs)
- Regulatory authorities where required by law
- IT service providers and hosting platforms
- Professional advisers (lawyers, accountants)
If you request a password reset, your IP address will be included in the reset email.
We may disclose information overseas where cloud storage or third-party providers are located outside Australia. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy laws.
- DATA RETENTION
We retain Personal Information only as long as necessary for:
- Service delivery
- Legal obligations
- Record-keeping requirements
Website Users:
- Comments and metadata may be retained indefinitely.
- Registered user profiles are retained while accounts remain active.
- Users may edit or delete personal data (excluding usernames).
We may retain data longer where required for regulatory, legal or audit purposes, and if asked by the RTO.
- DATA SECURITY
We take reasonable technical and organisational measures to protect Personal Information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification or disclosure
However, no internet transmission is completely secure.
- YOUR RIGHTS
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to your Personal Information
- Request correction of inaccurate information
- Request deletion (subject to legal obligations)
- Receive a copy of your stored Personal Information
Requests should be submitted in writing to:
director@pendulumcollege.au
We will respond within a reasonable timeframe (2 working days).
- SPAM AND ELECTRONIC COMMUNICATIONS
We comply with the Spam Act 2003 (Cth).
You may opt-out of marketing communications at any time by:
- Clicking “unsubscribe” in emails; or
- Contacting us directly.
- AUTOMATED SPAM DETECTION
Visitor comments may be processed through automated spam detection services.
- CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age without parental or guardian consent.
- COMPLAINTS
If you believe we have breached the Australian Privacy Principles, you may contact us in writing.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date.
